The Tiingo Difference

A High Performance Hardware Stack

Our People

We believe our hardware and deployment are just one small process of our stack. What drives decision making is us, so we first look to improve ourselves. You will see our employees working to improve themselves, whether its through journaling, seeking to better their mental health, and/or promoting wellness around them. And we don't encourage this to improve our workselves, but simply to improve ourselves. We believe the experential lasts our entire lifetime, so a company should encourage the inward transformation.

Our Hardware & Network

To ensure we have the fastest uptime, reliability, and consistency, our hardware stack is built on bare metal machines. This means we have 16-core behemoths powering our API with the fastest NVMe drives are the market and DDR4 RAM caches to ensure optimal speeds. Because of our unique demands, we utilize Packet.net as our webhost.

Because we have connections into the exchange data centers, we need a network that is fast and consistent in thoroughput. We ran the benchmarks and switched to Packet because we found their network thoroughput the most consistent and their data centers are only miles away from the exchange data centers. This means we are able to minimize latency and utilize 20gbps and 2gbps bonded network to ensure network redundancy and consistency.

Caching

As noted above, we employ some of the fastest RAM in the market. Because of this, we store much of our data in-memory, which means you get the fastest speed possible. We constantly monitor our servers and how data is accessed. When we notice increases in latency, we improve our caching algorithms so they are constantly adapting. This is why the first thing our users note is, "the API is fast."

REST & Websockets (Firehose)

REST

Our APIs are simple to use and built to be customizable so you can reduce your development time and focus on what's important: building your trading strategies, apps, and conducting research.

Websockets (Firehose)

Because of our network performance, we keep the firehose open to everyone. Check out the documentation to learn how you can connect to our firehose.

Support & Uptime

Speed and Uptime

We aim to have consistent uptime as well as some of the fastest severs possible, so we can deliver data consistently and fast. Check out our independently-audited uptime here: Tiingo Uptime. Additionally we work hard to be transparent and communicate server maintenance windows. You can monitor and subscribe to status updates on our Status Page.

Quick-to-Action Support

We say quick-to-action, because anybody can respond to a ticket in 24 hours. But our team looks to solve issues immediately. Come say hello and check it out: E-mail us at Support@tiingo.com and see our response times.